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Privacy Policy
Last Updated: 7-1-2025
dilate.life ("we," "us," or "our") is committed to transparency regarding how we handle your data. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website at https://www.dilate.life (the "Site") and our services (the "Service").
1. Information We Collect
- Account Information: When you create an account, we collect your username and a securely hashed version of your password. We do not store passwords in plain text.
- Payment Information: We use a third-party payment processor, Stripe, to handle all payments. We do not directly collect or store your full credit card information. We may receive transaction data from Stripe, such as the date and amount of your purchase, to manage your token balance.
- Chat History: For your convenience and to enable features like conversation recall, and potential future AI memory enhancements, we store the raw chat history associated with your account. This includes your prompts (user inputs) and the AI-generated responses (bot outputs). This raw history is retained on our servers.
- Usage Data: We may collect limited technical information automatically, such as your IP address, browser type, and interaction patterns, for security, operational purposes, and to monitor service performance.
2. How We Handle and Share Your Prompt Data with Third-Party API Providers
THIS IS VERY IMPORTANT. PLEASE READ CAREFULLY.
Our Service functions by transmitting the prompts you write to external, Third-Party API Providers ("Third-Party Providers"). These are the companies that host the actual Large Language Models (LLMs) which generate responses.
- Data Passthrough: When you submit a prompt, the content of that prompt and the relevant conversation history (including previous prompts and AI responses within the current session) are transmitted directly to the Third-Party Provider (e.g., Google, Groq, Anthropic, OpenAI, etc.) whose AI model you have selected or that is used by default.
- Third-Party Privacy Policies Govern: Once your data is sent to a Third-Party Provider, it is subject to their independent privacy policy and data handling practices. We have no control over how they use, store, retain, secure, or process your data. This includes whether they use your data for model training, debugging, or other purposes. We strongly encourage you to review the privacy policies of the specific Third-Party Providers that power the AI models you choose to use through our Service.
- User Responsibility and Risk: You are solely responsible for the data you include in your prompts. Under no circumstances should you include any sensitive personal information, protected health information (PHI), financial details, confidential business information, or any other data you would not want to be shared with a third party. By using our Service, you explicitly acknowledge and agree that you are directing us to send this information to these Third-Party Providers, and you assume all privacy risks associated with doing so. We will not be liable for any privacy breaches or misuse of data by Third-Party Providers.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service.
- To create and manage your account, token balance, and access to features.
- To process your payments through our third-party processor.
- To store and manage your chat history for your convenience.
- To communicate with you, including responding to your support requests and sending service-related updates.
- To monitor and prevent security incidents, fraudulent activity, and abuse of our Service.
- To analyze usage patterns and trends to enhance user experience and service functionality.
4. Data Security
We implement reasonable and commercially appropriate technical and organizational security measures to protect the information we store, such as using hashed passwords, secure connections (HTTPS), and access controls. However, no electronic transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the absolute security of your information against unauthorized access, disclosure, alteration, or destruction, especially concerning data transmitted to or handled by Third-Party Providers.
5. Data Retention
We retain your account information as long as your account is active. Your raw chat history is retained on our servers for your convenience until you actively clear it through a provided feature or delete your account. We may retain certain usage, analytical, and transaction data for longer periods as required for legal compliance, audit purposes, or legitimate business operations.
6. Your Rights
Depending on your jurisdiction and applicable data protection laws, you may have rights regarding your personal data, such as the right to access, correct, update, or request deletion of your information. You can manage some of this information directly through your account settings or by contacting us at the email provided below. Please note that fulfilling certain requests, especially those related to data shared with Third-Party Providers, may be beyond our control.
7. Children's Privacy
Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information from our records.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@dilate.life.